Privacy

Guile keeps your account details, conversations, and the knowledge it learns from your statements and connected sources. You can inspect saved knowledge and its sources in Brain, correct it, delete it, or export it.

To answer a message, Guile sends it and the relevant context to an AI provider allowed by your company. Every answer names the model that wrote it. Allowed providers may also process supported sources to help Guile organize knowledge. Company admins manage providers in Settings under AI.

A chat is visible to its participants. Being a company admin does not automatically give someone access to your conversations. In a company chat, what you state about company work can become company knowledge, credited to you and handled under the learning mode your admins chose. Your role and responsibilities at the company belong to that company. Unrelated personal details, questions and AI answers do not become learned facts.

In Account, you can choose how you want answers written. These preferences are settings you choose, not facts Guile learns about you. Normal company chats and attachments follow your company's learning policy. Use incognito to keep a conversation out of Brain. Connected apps follow your company's source and learning settings.

Personal knowledge saved under Guile's earlier model remains in your private Saved personal data archive. It is no longer used in answers or learned from. You can export or delete it, or explicitly copy a reviewed detail to the company you choose. Private source links and documents do not follow that copy. Earlier chats without a company remain read-only.

Incognito chats can use existing knowledge without adding to it. They stay in your history until you delete them and cannot be shared while incognito. If you make an incognito chat a normal chat, its earlier messages stay excluded from learning. Sharing the conversation with teammates is a separate choice.

Knowledge from restricted sources and spaces is available only to people with access.

To support your company and improve Guile, a small number of people on the Guile team can sign in to an account as one of its people, under the confidentiality terms agreed with your company. While they do, they can see and do what that person can, including reading their chats and sending messages. Each session lasts at most 30 minutes, records who opened it, whose account, when and why, and records every change made during it. We use this access only for support and to make Guile better, and we handle what we see with the same care as the rest of your data.

When you attach a supported document to a chat, its text is sent for the answer. In a normal chat, that text can also become a Brain source you can inspect and switch off. Incognito attachments are used for the answer but are not saved as Brain sources. The original chat attachment is not kept. Images and videos Guile generates for you are stored privately.

An admin can connect sources for your company. Guile reads the supported content allowed by that connection and its selected scope. New imports name the company that will receive their knowledge. Previous private connections no longer read or learn; you can review or disconnect them from Saved personal data.

Disconnecting stops future reads and removes the connection credentials Guile keeps. It does not automatically erase knowledge already learned. You can review and remove that knowledge separately.

Guile reads public channels an admin selects. A private channel is read only after a member invites Guile and an admin enables it. Guile answers mentions in channels with replies enabled and direct messages sent to Guile itself. It does not read direct messages between people. What it learns links to its source; a direct message to Guile never becomes company knowledge.

Your account, conversations and saved knowledge stay until you remove them. Guile keeps Slack channel messages it answers for 30 days and direct messages to Guile for one day. Slack text waiting to be learned is removed after it becomes a source, or after 14 days if it cannot be learned.

Source previews are kept for up to 30 days and may be cleared sooner after processing to make room for newer material. Clearing a preview does not remove the knowledge learned from it or its source references.

Guile stores account, conversation and knowledge data in the United States, encrypted at rest and protected in transit. Connected apps and AI providers also handle data under their own terms when you use those services through Guile.

We use your data to provide Guile: answer requests, organize knowledge, connect the apps you choose, manage your account and understand how the product is used. We do not sell your data or use it to train AI models. Payment card details are handled by our payment provider and do not reach Guile's servers.

You can export saved knowledge as Markdown or JSON, and delete knowledge or conversations in the app where you have permission. Guile keeps a non-readable record of a deleted fact to prevent it from being learned again automatically.

You can delete your sign-in account in Settings, under Account and Sign-in and security. Deleting your sign-in account deletes your conversations, your private archive, your private app connections and your files. Knowledge you added to a company stays with that company, as does company work your teammates can still open. Deleting a company deletes its chats, knowledge, files and app connections; billing records are kept. For questions about stored personal data, contact hello@goguile.com.

We work with a small number of service providers to host Guile, store data, process payments, send service email, understand how the product is used, search the web, connect the apps you choose and run the AI models your company allows. They process data only on our instructions and only to provide those services, under written terms that require them to protect it.

If your company needs the current list for its own compliance review, for example under a data processing agreement, contact hello@goguile.com.